At pak97, we understand that sharing personal data with an online gaming platform requires genuine trust — and we take that responsibility seriously. This Privacy Policy explains in plain terms exactly what personal data pak97 collects from Pakistani players, how we use it, who we share it with, how long we retain it, and what rights you have over your own information. Read this document carefully; it forms a material part of your relationship with pak97.
Our Privacy Commitments
A summary of the core privacy principles that govern how pak97 handles every byte of your personal information.
Every connection between your device and the pak97 platform is encrypted using industry-standard 256-bit SSL. Your login credentials, payment data, and personal information are never transmitted in plain text.
pak97 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate and improve your pak97 experience, and for legal compliance purposes.
As a pak97 player, you have clear rights to access, correct, port, restrict, and erase your personal data. We honour every valid data rights request within the timeframe required by applicable data protection law.
pak97 retains your personal data only for as long as it is necessary for the purpose for which it was collected, or as required by law or our gaming licence obligations. We do not hold data indefinitely.
pak97 collects only the personal data that is genuinely needed to provide our services. We do not collect data speculatively or for purposes beyond those stated in this Privacy Policy.
pak97's data handling practices are governed not only by this policy but by the obligations imposed under our international gaming licence, which requires documented data protection standards as a condition of operation.
pak97 ("we," "us," "our," or "pak97") is committed to protecting the privacy and personal data of all individuals who access, register on, or interact with the pak97 platform at pak97.org ("Platform"). This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data in connection with your use of the pak97 Platform and all related services.
This Privacy Policy is incorporated into, and forms part of, the pak97 Terms & Conditions. By creating a pak97 account or by using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
We recognise that Pakistani players entrust us with sensitive personal and financial information when they use pak97, and we take this responsibility extremely seriously. This policy is written in clear English — not buried in impenetrable legal jargon — because we believe you should be able to understand exactly how your data is handled without needing a lawyer on call.
This Privacy Policy applies to all pak97 users, including players from Karachi, Lahore, Islamabad, Faisalabad, Multan, and all other cities and regions of Pakistan, as well as any other jurisdiction from which the Platform is lawfully accessed.
pak97 acts as the data controller in respect of all personal data processed in connection with the Platform. As data controller, pak97 determines the purposes for which, and the means by which, your personal data is processed.
pak97 operates under international gaming licence oversight. Our data processing practices are subject to both the data protection obligations imposed by our licensing authority and the general privacy principles applicable under internationally recognised data protection frameworks.
For all data protection enquiries, including the exercise of your rights set out in Section 10 of this Policy, please contact pak97 using the details provided in Section 15.
pak97 collects personal data through several channels: information you provide directly, information generated through your use of the Platform, and in limited circumstances, information obtained from third parties. The specific categories of personal data we collect are set out in the table below:
| Category | Data Types | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, gender | Provided during registration and KYC verification |
| Contact Data | Email address, phone number, residential address | Provided during registration |
| Financial Data | JazzCash / EasyPaisa account identifiers, bank account details, deposit and withdrawal transaction records | Provided during payment processing |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage, wagering records | Automatically generated during Platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Automatically collected via server logs and cookies |
| Usage Data | Pages visited, features used, navigation paths, search queries within the Platform | Automatically collected via analytics tools |
| Communications Data | Content and metadata of support emails, live chat transcripts, feedback submissions | Provided when you contact pak97 support |
| Responsible Gaming Data | Self-exclusion status, deposit / loss limit settings, session time records, problem gambling self-assessments | Set by you and generated automatically during Platform use |
| Verification Documents | Copies of identity documents (CNIC, passport), proof of address documents | Uploaded during KYC verification |
Special Category Data: pak97 does not intentionally collect any special category personal data (including health information, racial or ethnic origin, political opinions, religious beliefs, or biometric data) except where strictly required by our responsible gaming obligations — for example, recording a self-exclusion request — or where you have provided such information voluntarily in a support communication.
pak97 uses the personal data we collect for the following defined purposes only. We do not use your data for any purpose not described in this Policy without first obtaining your explicit consent or establishing a separate legal basis for doing so:
pak97 processes your personal data only where we have a valid legal basis for doing so. The legal bases we rely upon are as follows:
pak97 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the following defined circumstances:
Data Processing Agreements: All third parties with whom pak97 shares personal data are contractually required to maintain appropriate technical and organisational security measures and to process data solely in accordance with pak97's instructions and the purposes described in this Policy.
pak97 uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session continuity, and gather analytics data. The categories of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Please note that disabling functional or analytics cookies may affect aspects of your pak97 experience but will not prevent you from accessing core Platform features. Strictly necessary cookies cannot be disabled via browser settings without preventing Platform access.
pak97 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law or our gaming licence. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of Account + 5 years after closure | Gaming licence obligations; AML/KYC regulatory requirements |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations; tax and audit requirements |
| Gaming History | 5 years from date of game session | Gaming licence compliance; dispute resolution |
| Customer Support Communications | 3 years from date of communication | Dispute resolution; quality assurance; legal claims |
| KYC Verification Documents | 5 years after Account closure | Regulatory obligation; AML/CTF compliance |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Proof of consent; legal compliance |
| Technical / Log Data | 12 months | Security monitoring; fraud detection |
| Responsible Gaming Records | 5 years after Account closure | Regulatory obligation; self-exclusion enforcement |
Upon expiry of the applicable retention period, pak97 will securely delete or irreversibly anonymise your personal data, subject to any legal obligation to retain it for a longer period.
pak97 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes:
Your Responsibility: While pak97 implements robust security measures on our end, the security of your account also depends on the strength and confidentiality of your login credentials. We strongly encourage you to use a unique, strong password for your pak97 account and to enable two-factor authentication. Never share your credentials with anyone — pak97 staff will never ask for your password.
As a pak97 user, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us using the details in Section 15. We will respond to all valid requests within the timeframe required by applicable data protection law (generally 30 days, extendable to 90 days for complex requests):
Request a copy of all personal data pak97 holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary, or where you withdraw consent on which processing was based.
Request that we limit the processing of your data in certain circumstances, such as while the accuracy of data is contested.
Receive a machine-readable copy of personal data you provided to us, for transfer to another controller.
Object to processing of your data on the basis of legitimate interests, and to processing for direct marketing purposes.
Withdraw any consent you have given for processing at any time, without affecting the lawfulness of prior processing.
Lodge a complaint with the relevant data protection authority if you believe pak97 is processing your data unlawfully.
Limitations: Certain rights are not absolute. pak97 may be unable to comply with an erasure request, for example, where we are required to retain data by our gaming licence, AML regulations, or applicable financial law. Where we are unable to fulfil a request, we will explain the reason for the limitation clearly and in writing.
21+ Age Restriction: The pak97 Platform is strictly restricted to individuals aged 21 and above. pak97 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an individual who is underage, we will immediately close the account, delete the associated personal data (subject to any legally required retention obligations), and return any deposited funds.
pak97 employs age verification measures at the registration stage and during KYC verification to prevent underage access. If you believe a minor has gained access to the pak97 Platform, please contact us immediately at the details provided in Section 15 so that we can investigate and take appropriate action without delay.
We encourage parents and guardians to use available parental control tools on their devices and internet connections to prevent underage individuals from accessing online gaming platforms. For more information on our responsible gaming measures, please visit our Responsible Gaming page.
As an internationally licensed gaming operator, pak97 may transfer your personal data to countries outside Pakistan for processing and storage in connection with our operations. These transfers may include, for example, hosting of the Platform on servers in a different jurisdiction, or sharing data with KYC verification or payment processing providers located abroad.
Where personal data is transferred internationally, pak97 ensures that appropriate safeguards are in place to protect the security and confidentiality of your data, including:
For information about the specific safeguards applicable to any international transfer of your personal data, please contact pak97 using the details in Section 15.
pak97 may send you marketing communications about promotions, bonuses, new games, and Platform updates, subject to your marketing preferences. We will only send you marketing communications where you have consented to receive them, or where we have a legitimate interest in keeping you informed about offers directly related to services you actively use.
You may opt out of marketing communications at any time by:
Please note that opting out of marketing communications will not affect the delivery of transactional messages — such as deposit confirmations, withdrawal notifications, account security alerts, and KYC status updates — which are necessary for the operation of your account and cannot be disabled.
Responsible Marketing: pak97 does not send marketing communications to users who have a self-exclusion in place on their account, or to users who have set a responsible gaming marker indicating they may be vulnerable to gambling-related harm. We use gaming behaviour data to identify users for whom marketing may be inappropriate and exclude them from promotional campaigns.
pak97 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our gaming licence obligations. When we make material changes to this Policy, we will:
The current version of this Privacy Policy is always the version published at pak97.org/privacy-policy. We encourage you to review this page periodically to stay informed about how pak97 is protecting your personal data. Your continued use of the Platform following the publication of any revised Policy constitutes acceptance of the updated terms.
For all privacy-related enquiries, including requests to exercise your data rights, questions about how your personal data is used, or to report a potential data protection concern, please contact pak97 using the following details:
When submitting a data rights request by email, please include your registered pak97 username or email address and a clear description of the right you wish to exercise. We may need to verify your identity before processing the request to ensure we are releasing or amending data belonging to the correct individual. For more information, please visit our FAQ page or our Terms & Conditions.
🔒 Your Data is Safe with pak97
256-bit SSL, no data sales, defined retention limits, and your rights always respected. That's the pak97 privacy promise — backed by our international gaming licence.
By using pak97, you agree to this Privacy Policy. Questions? Contact [email protected]